a real retail guarantee + snow patrol

i've bought and sold tickets on stub hub a couple of times.  when netter and i couldn't score tickets from ticketmaster to a snow patrol concert in mid-april i wasn't concerned because we could always stub hub it.  i tracked the price of the tickets until about a day before the show so that we could get the best possible price.  bought online and met at the venue.  and that's when things went wrong.

i gave netter one print out ticket and i took the other.  i got through security first to hand my ticket to the ticket scanner lady.  i got through just fine and waited for netter.  the scanner lady took netter's ticket and tried to scan multiple times.  the ugly red light came up each and every time denying netter access.  ugggh!  then the security guard and scanner lady noticed the name of the original purchaser on the ticket and told us they recognized the name as he had done this type of fraud before.  so netter wasn't able to see the concert because they wouldn't let us switch tickets since i had already gone through and there was no re-entry.  so i went into the concert solo while netter went home.  (sad face)

the whole time i was at the concert i just wanted netter there because it was such a great concert.  so once i paid my cab driver and got inside i called stub hub because they have fan protect guarantee that all of their tickets sold online are guaranteed to work.  got on the phone with a nice man about what had happened.  he sent me to his supervisor because he wanted to escalate the issue.  

the customer service was amazing!

they gave me a refund for the one ticket that didn't work and ALSO gave me two tickets for snow patrol's concert the next night!  hello!  netter and i were actually going to see the snow patrol and ed sheeran concert together!  we had an amazing view and rocked out to the awesome tunes of some favorite british rockers.

my time with the fabulous stub hub customer service didn't end with my evening conversation.  i got a call a couple of days later from another manager of stub hub who gave me a credit for the cost of my original ticket.  basically i got to see snow patrol twice for FREE!  woot woot.

i will continue to purchase tickets from stub hub because i believe them when they say ever ticket purchased on their site is backed by a guarantee.  something about the word "guarantee" that just makes things feel better.

and now a couple of pictures of my home boys, snow patrol...